I am not going to name this company but i would like to tell you the story none the less.
I ordered an item from a company and they sent me the wrong colour item. They admitted their site was faulty and showed the wrong picture / colour.
When i sent it back they accused me of trying to get a bigger refund for the postage than what i had actually spent.
Luckily i had a proof of posting certificate that proved the actual cost. They just looked at the additional charge on the return and not the other stamps attached to it.
I've never known anything like it. I'll never use them again.
I've told them to keep the returned item and not to bother with a replacement.
I ordered an item from a company and they sent me the wrong colour item. They admitted their site was faulty and showed the wrong picture / colour.
When i sent it back they accused me of trying to get a bigger refund for the postage than what i had actually spent.
Luckily i had a proof of posting certificate that proved the actual cost. They just looked at the additional charge on the return and not the other stamps attached to it.
I've never known anything like it. I'll never use them again.
I've told them to keep the returned item and not to bother with a replacement.